Overview & Reviews

User Reviews:

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  Just plain ugly - 2017 Lexus RX 350
  By Rsw1 - April 9 - 7:01 am

  I test drove this SUV among other (MB, BMW and even the Grand Cherokee) . No issues with it whatsoever save one very big problem. Its plain old ugly any way you cut it. The front end reminds me of a bass (fish), or a catfish. So why did I bother?, because my sister just bought a MB. She was always a Lexus SUV owner. After listening to her complaints about the new "look", I thought how bad can it be? Yep, that bad. No disrespect, but when I now see these out on the road, I want to ask the owner, "did you actually look at this beast before you bought it?". Each to its own though, one mans trash is another mans art. Just not for me. Lexus really screwed up on this one. To think theyre losing loyal owners to the "fish mouth" front end is disturbing.

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  A Bit Disappointed - 2017 Lexus RX 350
  By Stephen Martin - March 29 - 11:45 am

  Ive been driving German cars for a number of years, so Im definitely used to a different feel behind the wheel and I had different expectations when I leased the Lexus. The Lexus drivers seat does not fit my seat. I feel like Im always sitting on the left side bolster. I dont like the way the car corners/handles; does not give me the feeling its on rails. The throttle response is not acceptable to me. There are 8 forward gears and it seems like the car is always searching for the correct gear. This is particularly noticeable when on cruise control. I am continually lurching forward as the car shifts through the top gears, even on gradual and barely noticeable inclines; its uncomfortable and annoying. When stepping on the gas the car hesitates, again, as though searching for the correct gear or as if asking me if I know what Im doing. I believe the car is always trying to find the most economical performance and when I ask it to do something outside of its programmed economy matrix it talks back to me. Ive used the radar cruise control only twice, because thats enough of that. I also find the technology to be too much for this old brain to assimilate. My learning curve has been challenging: Ive had the car for a month and have yet to scratch the surface of, much less master, navigation commands, climate controls, even the radio, et al. I dont need or want this much incidental stuff. Perhaps Ill get used to the car over time. I hope so.

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  Over committed, under delivered - 2017 Lexus RX 350
  By Jim C - November 7 - 1:20 am

  Have only had the RX350 for 2 weeks. Ride is smooth, handling is good, overall a good car, but not great.. The packages are hokey. The hands free tail gate which is on almost every car has worked once. Try to use it and Im out there waving my hand over the sensor, looking like an idiot and then need to open it conventionally. This wouldnt bother me except they charge $200 for this worthless option and it is packaged in most cars. Another such option is the heated steering wheel. Cant even tell it is on. The Navigation system which ties to your phone (Scout GP) is worthless. It cant decipher what you are asking. Neither my wife or I have had any luck with it trying business names, addresses, anything. Havent tried the remote start via phone app yet, but it is disappointing that a car in this price range doesnt have one standard. If it does end up working, it t is free for one year, then $160 per year afterwards....Too expensive, will ultimately end up putting in an aftermarket starter. When we picked the car up, they wasted too much time trying to sell add on packages and spent very little time explaining the features. Wasted time rebooting the entire car because the hands free tail gate wouldnt work. Overall, much less than the stellar buying experience Lexus advertises. Lexus obviously has a loyal base and as such is stingy with discounting, but I would suggest giving similar cars a better look. Over priced for what is delivered.

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  Poor redesign of rear entry/exit - 2017 Lexus RX 350
  By Nathan - September 21 - 3:40 pm

  In an effort to have floating roof line, the designers failed to notice the passenger comfort and safety as they exit the vehicle. Not so much getting in, but one gets out without paying attention to the roof line, you could most certainly get hit at the temple if you dont lean forward as you get out ...... Its disappointing to see this from Lexus, not to mention their interior is cluttered with too many types of cheap materials and finishes, which does not flow well. Gives a very clumsy finish. If not, I would have bought it. I liked the BMW X5 interior, but with all their reliability issues, Ive settled with Porsche Cayenne.

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  2017 rx 350 - 2017 Lexus RX 350
  By dee - June 13 - 1:06 am

  i was so excited about finally getting the rx 350..and im so disappointed with it..3 weeks old,and it had this vibration sound,which gets very loud and annoying.i mean this is a lexus,you pay so much money and this vibration noise is not acceptable,the more i read,seems like everybody has the same issue with no fix..i cant recommend this car to anyone and ill have to trade it in eventually..so disappointed with lexus

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  Not easy to drive - 2017 Lexus RX 350
  By Mike - April 27 - 9:00 pm

  I had a Lexus RX350 which was much more comfortable and easier to handle on the road. The 2017 I have is cumbersome and not fun to drive like my ex 2010 rx350. I wish I had never bought the 2017. It is big and boxy and difficult to park.

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  Steer clear of Navigation system - 2017 Lexus RX 350
  By Craig Hardt - March 12 - 1:38 pm

  The 12.3 inch navigation system is a joke. The voice system rarely understands me and I enunciate clearly. I bought a new 2017 In June 2017 and the Navigation system does not show streets that I know have been there for over 4 years. It is terribly out of date. There routes to almost anywhere are never the best routes. It is a $3200 MSRP piece of junk. The rest of the vehicle is fine.

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  Throaty noise in low gear - 2017 Lexus RX 350
  By Baker - October 16 - 12:44 am

  Evidently Lexus has a problem with the muffler system in many of the 2017 RX 350s. Makes a growling sound and vibrates in lowest gear when on an incline. Technician sd Lexus is working on a fix! The technician at dealership said the muffler noise problem seems to be more prevalent in the vehicles coming from Canada rather than the ones from Japan. Recommendation: Drive the one you are going to buy and put it on a fairly steep incline while in lowest gear. The noise from the muffler is a low roar with vibration felt in the steering wheel. Smooths out as you pick up speed. Occurs mostly at 1500-1800 rpm. I find it irritating, some may not!

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  A lot room for improvement as a "Luxury" vehicle - 2017 Lexus RX 350
  By Camas John - May 27 - 10:24 am

  The front wind shield wiper makes annoying noise when the blade hits the left end. The newly designed rear wipers can not reach the lower left and upper right corner under raining condition and create blind spots. The acceleration peddle is very noisy when it is released and this should never happen to a "Luxury" vehicle. The discomfort seats give a feeling of riding on a cheap truck.

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  Overpriced - Not as advertised - 2017 Lexus RX 350
  By Jim B - December 7 - 5:12 am

  Excellent ride but technology definitely lags other cars. HUD is totally USELESS and a joke at best. Speed limit is displayed randomly with no logic and makes no sense. It is always on the Navigation display in the center of the dash but only on the HUD less than 10% of the time at best. Where is the logic in that? When I took it back to the dealer, they said it was designed that way to reduce the clutter on the HUD and only show up occasionally as a reminder. Are you serious? When I look for it, it is because I want or need to know speed limit where I’m driving. So now I have to look at the navigation screen in the center of the console and take my eyes off the road. This is a 2018 car and the navigation database is June 2016 almost 2 years old. That is hilarious to me. To spend that much money on a navigation system and then turn around and have to go buy an update Which is 1 year old is insane. Save your money, and use your smart phone with Google Maps which is a better mapping system, more accurate, with latest data, and a better display. The PCS system does not even come remotely close to providing sufficient warning and application of the brakes to keep from hitting someone or something. There is no way you would want to be in front of a car and test the system. And in fact Lexus demonstration videos do not show any test of the system with actual people or vehicles in front of the car but a dummy is used instead. Good thing. I have ridden in a 2016 Infiniti QX60 that provides excellent warning and application of brakes. The 2018 Lexus is no comparison and the system will not adequately or safely perform. The rear hatchback will supposedly open with just a wave of your hand over the L symbol. It didn’t work when they demonstrated car to me, so they had maintenance department disconnect the battery for 30 seconds and reconnected and it worked. When I went to pick the car up for delivery it did not work again. So they repeated the same battery disconnect. It worked before leaving the dealership but the following day it would not work again. I called the dealer and he said I had two options, that I could bring the car back into the dealership, or I could disconnect the battery myself and leave it disconnected for 30 seconds and then reconnect and it will start working again. Seriously? So I just bought a 60+ thousand dollar car and I am going to be disconnecting the battery to reset this system for another 24 hours. The logic for the electronic controls for the navigation system is not user-friendly at all. When you want to do something very simple you struggle through the menu items to find the screen that holds the selection you need to make and often times have to either pull out the manual or search online and find out how to get to the screen that you want to make the selection you need. There is absolutely no logic to that system. My daughters 2016 Infiniti QX 60 which is two years older has a much better and more logical menu system. When I purchased this lecture so I thought I was buying a better car but I was sadly mistaken. I fully intend to sell this car and replace it with a QX 60 for at least $10,000 less.